Thank you! We really appreciate you taking the time to fill this out. Your message was sent successfully. We will Follow up with you within the next business day. Here's a brief outline of our privacy and policy information: (1) Due to certain weather conditions such as a snow storm, sever rain storm or if the temperature reaches 38 or -38 degrees Celcius before humidity, some appointments may be moved to another day within the same week on a short notice. (2)If the hot tub chemicals are not visible or reachable at the time of service visit, extra charges may apply (ie. using our own chemicals on hand). (3)Chemicals not included with any of the following packages above. (4)Packages are not for swimming pools or swim spas, Residential Hot Tubs only. (5)An e-mailed list of dates scheduled and printed copy brought on first visit will be left in mail box. If no mailbox paper copy will be left in main access door of hot tub. (6)Free service calls for Elite membership - includes one service call a month fee waved, does not roll over to the next month. Parts come with 1 year manufactures warranty. Labor has a 30 day warranty from install date. (7) Program and fees are subject to change with 30 day notice. (8) Elite Hot Tub Service has the right to cancel the contract on all the above packages at any time. (9)Extra mileage charges - .72cents a Kilometer after the 35km mark has been reached. This fee will be for every service maintenace visit and will be calculated and informed to you as the customer before being billed and prior to the first service maintenance visit.(10) Please note, if chosen payment is by credit card. Credit card will be held on file until the contract is terminated. (11) Discounts only apply to Chemicals and accessories.(12) If payment "bounces" or funds not available. An NSF fee of $50 will be charged on the next billing cycle.